MORE TRUST MEANS MORE BUSINESS.
See how BBB Accreditation can help your business grow.
Mission and Vision
A marketplace where consumers and businesses trust each other.
To be the go-to platform in Los Angeles and Silicon Valley for consumers to find ethical businesses and for businesses to manage their reputation.
We do this by:
- Setting standards to facilitate marketplace trust.
- Helping resolve consumer complaints and disputes.
- Encouraging and supporting best practices by engaging with and educating consumers and businesses.
- Calling out and addressing substandard marketplace behavior.
- Creating a transparent community.
- Celebrating trustworthy businesses and charities.
BBB sees trust as a function of two primary factors: integrity and performance.
Integrity includes respect, ethics, honesty and working toward a diverse, inclusive and equitable marketplace.
Performance speaks to a business’s track record of delivering results according to BBB standards and addressing customer concerns in a timely, satisfactory manner.
BBB’s 7 Core Values
News & Event
BBB AUTO LINE ®
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BBB MILITARY LINE
Financial education resources for military veterans, active service members, and their families